Imagine: a government administration responsible for healthcare, education, justice, finance, and public safety. Thousands of documents per year. All flawless, traceable, and compliant with legislation. That is the daily reality of the Republic and the Canton of Jura (RCJU) in Switzerland.
And that is exactly where the problem lay.
Two platforms, one missing link
The RCJU had been using M-Files for electronic document management and dox42 for document generation since 2018. Two powerful platforms – but without seamless integration, the risks remained real. Documents that were not uniform. Manual re-entry that caused errors. Traceability that was difficult to guarantee.
For a government agency where reliability and compliance are not a luxury but an absolute requirement, the situation was untenable.
The breakthrough: one webinar, one connector
During a webinar by SoftAdvice – a certified M-Files partner and dox42 expert – the IT team of the RCJU discovered the dox42 connector for M-Files. The demonstration was immediately convincing.
The operating principle is as simple as it is elegant: as soon as a document in M-Files changes status, a call to dox42 is automatically triggered. dox42 retrieves all the necessary data via M-Files' REST APIs and generates the final document. Completely automatically. No manual intervention. No chance of errors.
From theory to practice
The integration is currently running on some of the most critical processes within the administration:
Think of thevalidation of financial commitments, where synthesis sheets are generated automatically. Or themanagement of contribution requests, with automated award, rejection, and payment confirmation letters.
Results that matter
The rollout went smoothly, thanks to the close collaboration with SoftAdvice and the strong internal dox42 knowledge. The impact was immediately felt:
Documents are nowuniform, compliant, and fully traceable. Manual re-entry is a thing of the past, resulting infewer errorsoccurring and the support team being relieved. New templates or adjustments are operational in no time – thetime-to-market has been drastically reduced. Teams workmore autonomously: adding a new property to an existing template takes just minutes. And thanks to automated deployment, every production setting issafe and predictable.
The expertise of SoftAdvice in the field of M-Files, combined with their close relationship with dox42, has provided us with a perfectly integrated and high-quality component. The responsiveness of the teams and the clarity of their explanations have enabled us to get the most out of this integration – with a strong added value for our information system. »
— Software Architect, SDI – Republic and Canton of Jura