Imagine: a government administration responsible for healthcare, education, justice, finance, and public safety. Thousands of documents every year. All error-free, traceable, and compliant with the law. That is the daily reality of the Republic and Canton of Jura (RCJU) in Switzerland.
And that was exactly where the problem lay.
Two platforms, one missing link
The RCJU had been using M-Files for electronic document management and dox42 for document generation since 2018. Two powerful platforms, but without seamless integration, the risks remained real. Documents that weren’t uniform. Manual re-entry that caused errors. Traceability that was difficult to guarantee.
For a government agency where reliability and compliance are not a luxury but an absolute requirement, the situation was untenable.
The breakthrough: one webinar, one connector
During a webinar by SoftAdvice, an M-Files Solution Partner and dox42 expert, the RCJU’s IT team discovered the dox42 connector for M-Files. The demonstration was immediately convincing.
The operating principle is as simple as it is elegant: as soon as a document’s status changes in M-Files, a call to dox42 is automatically triggered. dox42 retrieves all necessary data via M-Files’ REST APIs and generates the final document. Fully automatic. No manual intervention. No chance of errors.
From theory to practice
Today, the integration runs on some of the most critical processes within the administration:
Think of the validation of financial commitments, where summary sheets are automatically generated. Or the management of grant requests, with automated approval, rejection, and payment confirmation letters.
Results that matter
The rollout went smoothly, thanks to close collaboration with SoftAdvice and strong internal dox42 expertise. The impact was immediately felt:
Documents are now uniform, compliant, and fully traceable. Manual re-entry is a thing of the past, resulting in fewer errors and reducing the workload on the support team. New templates or modifications are up and running in no time, time-to-market has been drastically reduced. Teams work more autonomously: adding a new feature to an existing template takes just minutes. And thanks to automated deployment, every production release is secure and predictable.
“SoftAdvice’s expertise in M-Files, combined with their close partnership with dox42, has provided us with a perfectly integrated, high-quality solution. The teams’ responsiveness and the clarity of their explanations have enabled us to get the most out of this integration, delivering significant added value to our information system.”
Software Architect, SDI – Republic and Canton of Jura