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  • Evaluation of AI for Document Management
  • Evaluation of AI for Document Management

    Gartner® Report
    February 24, 2026 by
    Evaluation of AI for Document Management
    Patrick Vervloesem

    AI is transforming document management but is your unstructured content ready to deliver real value?


    According to Gartner®, “the value of AI is directly linked to the quality and accessibility of the data it runs on.” With up to 90% of all business information stored in unstructured formats, the challenge is crystal clear: your content must be accessible, reliable, and AI-ready. Now.

    This Gartner® report offers essential insights for business and IT leaders evaluating AI-driven document management systems.

    Discover, among other things:

    • Why application silos undermine the success of AI, and how to break them down.
    • The 13 essential AI capabilities that Gartner® identifies for document management systems.
    • How to align AI investments with business goals, functional requirements, and measurable ROI.
    • Proven strategies to keep costs predictable and manageable as AI usage and complexity grow.
    • The hidden risks of unmanaged, dark content – and how to extract value from it with the right context.

    “By 2030, AI within document management platforms will lead to unforeseen budget overruns in 80% of enterprise implementations.” Gartner®, Evaluating AI for Document Management, Tim Nelms, January 23, 2026

    Download the Gartner® report now and gain a clear framework for evaluating document management solutions, reducing operational friction, and laying the foundation for reliable, high-quality AI across your entire organization.


    Download report



    GARTNER is a trademark of Gartner, Inc. and/or its affiliates.

    Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.


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